Showroom

Showroom

Excellence Showroom in Berlin

360° - FROM PROSPECT TO BRAND ADVOCATE

In today's connected world one needs much more than impressive advertising and great operational performance to convert a prospect into a new customer.
Digital savvy customers are used to miscellaneous touch points – e.g. website, blog, in-store, etc. – to form their opinion and finally for purchasing the product.
These touch points are of vital significance for brands and retailers, because they promote the permanent dialog between brand and clients – having a massive effect on brand awareness.

The key success factor therefore is a consistent, unique and systematically implemented customer journey for retaining a continual brand-customer-dialog.

Customers now are channel-hoppers – they jump between channels for search, decision-making and interaction, each building their own unique pick-and-mix customer journey and disrupting traditional journey flows. Retailers need to take a 360°-view of integrated retail and should provide multiple channel touch points across the eco-system to provide permanent dialog. This is the major challenge!

BE EXCELLENT has developed a showroom – a real world interactive experience – in which our visitors get the golden opportunity to take a 360°-view of integrated retail. The showroom also visualises how to synchronise all channels in the perfect way to achieve a personalised, unified and unique customer journey.

TAKE A LOOK!

TECHNOLOGIES TO TOUCH

  • On-Demand E-Commerce
  • Content Management
  • Customer Experience Management
  • Sales & Marketing Automation
  • Product Information
  • Mobile Payment Management

THE SHOWROOM DEMONSTRATED:

  • Klassische Werbung
  • Social Media
  • Mail Marketing
  • SEM / SEO
  • Affiliate Marketing
  • Website, Blog
  • Mobile Web, Online Shop
  • In-Store (Digital Store Solution)
  • Pop-up Store (Virtual & Endless Aisle)
  • Enriched Content
  • Personalisierung
  • Bewertung und Erfahrungsberichte
  • Empfehlungen
  • Internationalisierung
  • Bezahlung (mobile POS)
  • Alternative Bezahlmethoden
  • Gutscheine
  • Kundenbindungsprogramme
  • Order Management
  • Lieferung: Home, in-store
  • Retoure
  • Live Chat
  • Email Support
  • F.A.Q.
  • Web Self Help / Service
  • Loyalty

YOUR ADVANTAGES

  • Showroom scenarios let you interact with multiple channel experiences
  • Complex technologies are demonstrated in a comprehensive and practical manner
  • It is an opportunity for role play