Trelleborg

Excellent sealing systems

For modern customer service

Trelleborg is the market leader in the field of seals and offers its customers best-in-class service. Through BE EXCELLENTs (part of Dept) integration of the chat modules of Oracle Service Cloud into the online shop (www.seals-shop.com), interested customers can now contact customer service directly via live chat and can ask their questions in German or English.

Thus, Trelleborg is giving its customers another platform in which they can communicate with the customer service team. At the same time, they increase the conversion rate and reduce the service costs. In addition, customers can learn everything about sealings & Co. through product videos and product information pages. Further information gaps can be closed via the FAQ's.

The integration of the chat functionality happened in consideration of Trelleborg's most recent privacy policy and terms of use. The necessary technical adjustments were successfully implemented.